I was recently thinking about two words that are quite similar. Those words are Creative and Reactive. They contain the same letters but have different meanings. In business, as in life, they represent vastly different approaches.

Let me provide you with some real-life business examples:

  1. Your bank emails you and suggests that your Inventory Report is late. You react by finally submitting it to them. The creative approach would be to already have submitted the report. Hence, in response to their request, you forward the completed report that you’ve already submitted 2 weeks earlier. Check mate!
  2. In a reactive state, you wait until you have substantial Accounts Payable past due over 120 days and then attempt to figure out how you will ever get them caught up… A more creative approach might be to discuss the tight cash flows with some of your vendors to see if you can get better payment terms or talk this over with your banker, in anticipation of upcoming budgetary challenges. Then, you will be prepared through a credit line increase or a possible real estate refinance.
  3. A reactive borrower waits until interest rates are supposedly at the absolute lowest point, even though the Prime Rate has been at 3-3.5% for 15 years. A creative borrower looks for a fixed rate that he can live with, in terms of his budget, and gets it locked in before rates climb 5.50%, as they have during the past two years.
  4. A reactive person asks, “Why put pricing options in place? Why spend the money for options when prices are so good?” A creative person considers putting a floor under his prices as a form of insurance to protect his margins in good times and in periods of low prices, rather than just in times of calamity.
  5. A reactive businessperson simply calls 911 when a worker gets hit with a heart attack or other serious ailment & hopes for the best. A creative one sets up protocol to not only call 911, but they also have employee meetings where workers can learn about safety issues and even learn CPR.
  6. Going back to fixed rate loans, when rates were lower & times were better, the reactive person suggests they can always fix rates later. The creative borrower watches rates closely, because you never know when an industry can be hit with a downturn, low revenue streams or higher input costs, as we have seen during the past 24 months. He fixes rates when it makes the most sense, not in the middle of  a cash flow squeeze when banks may be reluctant to offer new financing.

As you consider these comparisons, which one best describes you – Reactive or Creative? This is a crucial question for you to address. Your future success depends upon it. Please let me know if you would like some assistance at john@success-strategies.com, and consider the following advice:

“You, too, can determine what you want. You can decide on your major objectives, targets, aims and destination.”

W. Clement Stone

Let’s take your business to the Next Level!

Have you ever stepped back from your operation and suddenly realized that some tasks, frankly, just weren’t being done, either correctly or often enough? I have. In fact, we probably all have at some point.

I first realized this, as a result of a Strategic Coach workshop exercise I completed with my business coach Dan Sullivan. It was entitled: “It worked so well, I quit doing it.” In my case, I realized that there were a few tasks that had previously been completed by a member of our Team who left. After her departure, none of us had picked up this task. For a while, it literally worked out just fine. However, we took this task for granted and simply quit doing it. Eventually, the problem with this approach surfaced, and I realized where we had gone wrong.

When we had a change of personnel, we did not train the new hire sufficiently. This often happens in business. So, what did we do?

We developed “Task Worksheets” that clearly outlined all the Key Tasks that needed to be completed on a regular basis. These were created by the person who was responsible for this task. Then, if someone left or got promoted, we had no issues with tasks being completed properly. All we had to do was refer to these worksheets, and if we had questions, we talked about them. Sometimes, this even helped us to refine our processes and make them better.

If you want to land in your industry’s top 10% for profitability or some other measure, you will need to:

  • Perfect & streamline your processes, assuring that they get done, no matter what.
  • Once these processes are in place, automate as many as you possibly can (feed pushing, report generation, other repetitive tasks).
  • Then, when you feel you have it covered, look for more tasks that you can outline a procedure for and, if possible, try to automate them. How? Gather your Team, ask them (because they typically know best), and then experiment.
  • Identify potential problems, ask what could go wrong, and then build a plan to avoid or overcome these issues. As Astro Teller of Google Works explained last month at the Abundance 360 Conference, “Celebrate learning, and celebrate the process, not just the outcome. Judge yourselves on experimentation, not outcomes.” This will result in optimal steps and more positive outcomes.

What will happen? You find new solutions, refine your processes and make continual improvement. What’s wrong with that? Nothing! Let’s celebrate at the finish line!

Let’s take your business to the Next Level!

This week, John Ellsworth of Success Strategies sat down with Joel Hastings of DairyBusiness.com for an interview. In it John gives some tips for producers and business owners who are “stuck.” That is when they are faced with a number of problems, and just can’t decide how or where to begin to solve them and how they can move forward. 

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